Service Disconnection, Equipment Return & Refund Policy

Last updated on Jul 25 2026

At DNET, customer satisfaction and service transparency are our priorities. This Refund Policy explains the conditions under which refunds may be issued.

1. Service Disconnection Notice

Customers who wish to discontinue their DNET service must submit a written disconnection request by email at least 7 (Seven) calendar days prior to their intended disconnection date. Requests received with less than the required notice period may result in billing for the applicable service period.

2. Customer Premises Equipment (CPE) Return

Any equipment provided by DNET, including but not limited to ONT/ONU devices, routers, power adapters, or any other company-owned equipment, must be returned in good working condition within 7 (Seven) calendar days from the effective date of service disconnection.

3. Refund Processing

Any eligible refundable amount, including security deposits (where applicable), will be processed only after the returned equipment has been inspected and verified by DNET. Approved refunds will be be credited within 7 to 15 working days from the date of successful verification of the returned equipment.

4. Delay in Equipment Return

If the customer fails to return the company-owned equipment within 7 (Seven) calendar days from the date of disconnection, a penalty of ₹100 (Rupees One Hundred only) per month, or part thereof, will be charged and added to the customer's account until the equipment is returned or the equipment cost is recovered, whichever is applicable.

5. Unauthorized Retention of Company-Owned Equipment

All equipment supplied by DNET remains the exclusive property of DNET Private Limited unless expressly sold to the customer in writing. If a customer intentionally retains, withholds, refuses to return, or unlawfully disposes of any company-owned equipment after service disconnection, DNET reserves the right to:

• Recover the replacement cost of the equipment from the customer.
• Suspend or blacklist the customer from availing future DNET services.
• Initiate appropriate civil and/or criminal legal proceedings, where permitted under applicable law, to recover the company's property, outstanding dues, damages, and associated legal costs.

• DNET reserves the right to adjust any outstanding dues, penalties, or damages against any refundable amount payable to the customer.
• Equipment that is returned damaged, physically altered, or non-functional due to misuse may attract additional repair or replacement charges.
• Submission of a disconnection request does not waive the customer's responsibility to clear all outstanding invoices and return company-owned equipment within the prescribed timeline.